Refund Policy

Refund Policy

At Manuzenie, we strive to ensure that our users have an enjoyable and smooth gaming experience. However, we understand that sometimes things don’t go as planned. This Refund Policy outlines the conditions under which a refund may be considered.

1. Refunds for In-App Purchases:
All in-app purchases, including chips, coins, or any virtual items, are non-refundable. Once the transaction is processed, the purchase is final, and we cannot provide refunds, exchanges, or transfers.

2. Exceptions:
Refunds may be considered in exceptional cases such as:

• Technical issues: If you experience an issue due to a technical malfunction on our end (e.g., a failed purchase or uncredited purchase), please contact our support team within 7 days. We will review the issue and, if necessary, offer a refund or issue the purchased items to your account.

• Fraudulent Transactions: If you believe a fraudulent transaction has occurred on your account, please contact us immediately. We will investigate the matter and take appropriate action.

3. How to Request a Refund:
To request a refund or report an issue, please contact our support team at:
[email protected]
Be sure to include your account details, transaction ID, and a description of the issue to help us resolve it quickly.

4. Payment Platform Policies:
Refund policies may vary depending on the payment method or platform (Google Play, Apple App Store, etc.). Please refer to their individual refund policies for more details on how to process refunds through those channels.

5. Changes to the Policy:
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and we encourage you to review it regularly.

Thank you for choosing Manuzenie. We are committed to providing you with the best possible experience. If you have any further questions, please feel free to reach out to us.